Midwest Services was established in 1994 by company president, Karen Rowell. We began by servicing the Chicago area and O’Hare Airport and have grown steadily to include Dallas, Ft. Worth and the Dallas/Ft Worth Airport. The company started with its ramp services division and through its “Never Say No” attitude has grown to include all types of ramp, janitorial and peripheral services. 

“Never Say No” means finding a suitable solution or alternative to difficult questions or requests. The company-wide goal is to make your job as easy as possible so when we’re asked to perform a task outside of our core services, we will either find a way to do it or help you find someone who can. We’ve endeavored to recruit a management team that is flexible and responsive and can react quickly to those diverse situations that inevitably come up in any day-to-day operation.

Since its inception, Midwest Services has sought and established a management team that is aware that a company’s true worth is measured by its customer satisfaction index. It is exactly this approach to customer service that has lead to Midwest’s growth and excellent industry-wide reputation. Our management team has extensive property management and airport operations experience. We believe that our members must be trained on every piece of equipment and type of service we offer in order for them to manage effectively. Combine this “can do” attitude with their training and experience and you’ve truly got a winning team!

Employee Services and Training

Employee Benefits
Midwest Services knows the importance of hiring and retaining great front line workers and that is why we offer some of the best compensation and benefits in the industry. We are a “family oriented” company that has established a wide range of benefits for its employees, including:

• Sick Leave
• Vacation Pay
• Holiday Pay
• 401K Savings Plan
• Medical and Dental Coverage

Hiring & Training
The management at Midwest realized a long time ago that mistakes on the job are not always the fault of the front line worker. That is why we’ve developed a comprehensive screening and training process that significantly reduces the occurrence of missed objectives.

Our recruiting process begins much the same as any employers’ with applications and pre-screening. However, we’ve made it standard operating procedures to perform extensive background checks as well as physical and drug testing. Again, our goal is to eliminate problems before they start. Our process from start to finish entails many steps:

• Application and Pre-Screen
• Interview
• Ten-Year Background Check
• Physical and Drug Testing
• Assessment
• Documentation Verified
• Job Offer
• Orientation
• Safety and Equipment Training

Management and Operations

Management
 As mentioned before, Midwest has trained its management on every piece of equipment and type of service the company offers. We know that professionalism and effectiveness comes from the top down so we expect our managers to “walk in the shoes” of the front line worker. Our managers know their jobs literally inside and out and are key components to a successful job. Although most customer communication takes place through the Operations Manager, Midwest’s President, Karen Rowell, and its managers are available 24/7 to assist whenever necessary. This “open-door” policy applies to customers as well as any employee within Midwest Services.

Operations Manager
Midwest has assigned an Operations Manager to every region it services. The Operations Manager is there to communicate all of the customer’s needs, specifications and timing issues to the On-Site Leads and crew. In addition to periodic spot checks, the Operations Manager makes it his or her personal responsibility to assure that all objectives are met and that a quality service has been delivered. The Operations Manager is trained to be proactive versus reactive in their approach to problem solving. This is why they schedule their equipment for routine maintenance rather than waiting for problems to arise.

Leads and Crew
Each job, project or site is assigned a Lead who communicates directly with the customer and manages the crew. The Lead will also perform inspections and assists the crew in the successful completion of their tasks. The crew, of course is one of our most important assets. Our front-line workers must go through a rigorous screening, hiring and training process before they are placed on any job site. Once there, they become one of the customer’s most important assets as well because they are reliable, approachable and responsive.

Long Term Objectives
Midwest Services is dedicated to establishing and maintaining long term, positive relationships with its customers. As we become more familiar with your job-site we may be able to suggest ways in which we can improve processes while saving you money. Whether its revising specifications to meet changing needs, changing out existing products for a more cost effective sample or taking on added responsibility from other, less reliable vendors – we want to be there for you. It is precisely this partnering that leads to mutual success and smooth running operations. 

Remember – All it takes is a phone call: (972) 574-9702